FAQS

THE INTENTION BEHIND LIFESIGN

ABOUT US

We are a Danish web development company, that has developed a SOCIAL SECURITY / CARE App, LifeSign, where we based on the 5 areas, that we found missing in other social/caring Apps. We have all heard of, or maybe know, one elderly person who has fallen on the toilet floor and has been lying there for several days, without being able to get help… Yes, yes, we know that the person could just have called for help, or that you could have called and asked if everything was ok? But what if the injured person does not have his or her cell phone available and you forget, in your busy life, to call and check if everything is ok. LifeSign can now help with this, and by the help of warnings, tell you that something may be wrong so you, at least check, if you receive a warning from LifeSign that the counterparty has not responded to his/her message about remembering the simple touch on the app. So, a ping from LifeSign – and everything is ok – and you both can continue your day without worries.

How does LifeSign work?

LifeSign works by allowing the person to give the daily “LifeSign” 30 minutes before the time of LifeSign to click in the circle and send it. If this is not done, the person will receive a notification on the cell phone to remember to tap the App at the agreed time. If you still after 45 minutes, after receiving this notification, have not pressed, the “LifeSign” circle, another notification will be sent, that in 15 minutes, your LifeSign friend will receive a warning. If you do not respond to this, you will receive another notification 10 minutes later, that in 5 minutes your LifeSign friend will receive a warning that you may need help. This means that 1 hour after the agreed LifeSign time, a notification will be sent to your LifeSignfriend, that you may need assistance. If an SMS package has been purchased, LifeSign will send the SMS at this time.

What can I use LifeSign for?

You can use LifeSign to tell your loved ones by using a simple message/notification on your cell phone, that you are OK.

How do I get a LifeSign contact?

You get LifeSign contacts by tapping the plus in the circle. Next, choose from your friends/family who you want as LifeSign contacts.

How do I set the time on my LifeSign contact?

To set the time, turn the wheels. For example, if you want a LifeSign from your mother at 12.05, every day, set the first wheel (Hour) to 12 o’clock and the next wheel, (minutes) to 05. This feature shows automatically when you create a contact.

If the LifeSign time, with my contact, doesn’t suit me, what do I do?

If you are a LifeSign recipient, press inside the circle, where your contact is, for 3 seconds, to change the time.
If you are a LifeSign sender, you can send a message, inside the message feature, to your LifeSign contact, to change the time more suitable for you.

How do I know my LifeSign contact is ok?

When your LifeSign contact has touched his or her circle, at the time of the day when he or she received a message that it was now time to press, you will receive a notification message to your cell phone that LifeSign has been given. And the LifeSign circle automatically starts over.

How do I delete my LifeSign contact?

You can delete your LifeSign contact by tapping the name in the circle with your contact, for 3 seconds, and from there press “delete contact” in the popup that appears at the bottom of your screen. Or you can go to your friend’s list and swipe left on the name and then tap on the appointment, you want to delete with your friend.

Why is it a good idea to buy SMS package?

It is a good idea to buy SMS, so that you can get an SMS from LifeSign if you are online. For example, if you have SMS available, you will both receive an SMS if your LifeSign contact does not press in his or her circle before the time expires, or if a friend sends you an SOS.

Can I use LifeSign without paying for it?

Yes, you can! You can have 3 contacts for free. So, it’s just getting started.

If I delete one of my LifeSign contacts, can I invite another so I still have only 3?

No, you cannot. If you have 3 LifeSign contacts and delete one, you have used 1 of the 3 free contacts that are preset in the App. But you can buy more contacts in the shop, at any time.

I got a notification from LifeSign on my cell phone’s lock screen, but I can’t see what it is?

Try going into the App and tap the clock, at the top left of your screen. From here, under the bell icon, you can see what kind of notification you got. You can also tap the notification from here and go directly to the screen where the notification belongs.

It says I have an extra contact available. What is it?

That means either you still have one or more of your 3 free preset contacts left. Or, if you have made a purchase of ex. 10 extra contacts, but only used 6, it means that you still have 4 left.

Can I log in with my Facebook?

Yes, you can.

How do I share the LifeSign App?

You can Share the LifeSign App on all your Social Media accounts, by tapping on the big green “Share button”. -And that will make us very happy.

Why do I have to sign in with email and password every time I use the App?

If you have not set a dot in “remember me” when you log in, you must log in with email and code every time. Or you can set the dot, the next time you log in to the App

Can I change the name in the circle, so it says mother instead of her name – and does it change on her screen as well?

Yes, you can. You just hold on to the circle for a few seconds. Then there will be a popup where you can select `change username`.
The name will only change on your screen and not on your mother’s.

What do the different colors in the circles mean?

If you press the yellow information button in the upper left corner, you will get an explanation of the colors.
Red = Remember to give LifeSign
Green = LifeSign is successfully given
Yellow = You can send your LifeSign 30 minutes before the original time.
Orange = You are waiting for your contact to send LifeSign

What does the yellow information button in the top left corner mean?

If you press the yellow information button in the upper left corner, you will get an explanation of the colors.
Red = Remember to give LifeSign
Green = LifeSign is successfully given
Yellow = You can send your LifeSign 30 minutes before the original time.
Orange = You are waiting for your contact to send LifeSign

How can I get the Intro screens back?

You can do this by pressing the yellow “i” information button in the upper left corner. At the bottom of it there is a green button: “How do I use the App”, and it takes you directly to the intro screen. Repeat this on the pages for both LifeSign, SOS and OkSign.

How do I delete the advertising banner at the bottom?

The advertising banner can be removed by pressing the small cross in the right corner. However, be aware that it costs money to remove it permanently. But then your App will be banner free forever.

I no longer have available LifeSign circles on my screen. How do I get more?

You can purchase more LifeSign contacts/circles by tapping the big plus in the last red circle.

How do I get an SOS contact?

You can add an SOS contact by going to your friend’s list on the friends icon, at the top of your screen, next to notifications. Then you swipe the name to the right, on the friend you want to receive your SOS, if you are in an emergency. It’s the same procedure as when you add friends to ´LifeSign´ or to ´OkSign’
Remember to add your cell phone number inside settings (the yellow icon in the top right corner), by pressing the “Mobile number to receive SOS SMS and LifeSign SMS warning”.

What is SOS and what is it used for?

SOS can be used if you are in an emergency. You simply press the big round button and a message will be sent automatically, with a high alarm tone, to the persons you have as your SOS contact, so they can come to your rescue. This feature is quick and useful if you are in an emergency, as you do not need to enter your cell phone’s phone book to find the person you want to call or write to.

What is an SOS SMS no.?

SOS SMS cell phone number is your OWN cell phone number. You enter this in the settings by pressing the button: SOS SMS – number. This is to receive an alert if your SOS – friend sends you an SOS. If you are without internet coverage, you will also receive it via SMS.

Why is it a good idea to buy SMS?

It is a good idea to purchase SMS´s, so you will get a text message from LifeSign if you, for example, are without internet coverage.

How many SOS contacts can I have?

You can send SOS to as many as you want. However, it would be a good idea to limit it to your loved ones, otherwise all your SOS friends will receive an SOS message from you, simultaneously.

How do I know that the person I sent an SOS, has seen it?

You know that your SOS has been seen, because the recipient has to press that it has been “seen” on his or her screen. Then the big round red circle on your screen will change to green.

WHAT IS SOS LISTING?

SOS LISTING is where you press in to see all your SOS listings. Both those that you’ve sent and those that you’ve received.

How many times can I send SOS?

You can send an SOS to your SOS contacts as often as needed. All around the clock!
If you have already sent one SOS and your screen is green, you just press the RESET button, to be able to send the next SOS, if necessary.

Is it free to use the SOS feature?

Yes, using the feature is completely free. However, it would be a good idea to purchase an SMS package, so that you receive an SMS, when someone sends you an SOS. It may be that you are currently, without an internet connection, or that it is in the middle of the night and you are sleeping and not hearing a notification. If so, an SMS will be sent to you, from LifeSign, so that you, hopefully, wake up.

What is ‘OkSign’?

´OkSign` is a function where you quickly and effectively can press the button in the lower right corner. That way, you do not always have to call or write when you are in the middle of something else.

What is ´Receive OkSign´?

When you press the last red circle with the big + sign in it, you enter your LifeSign friends list. Here you can select the friend you want to know is ok, and send him or her a request that you would like an OkSign. Once the request is accepted from your friend, the circle will change color to red and your friend’s name will appear in it. Now you can now just press “Reminder” to find out if your friend is OK.

What is ´Send OkSign´?

Once you have made an OkSign agreement with your friend, your friend’s name will be in a green circle. Now you can send an OkSign to your friend once an hour. There is a countdown clock in the circle.

How do I make an OkSign agreement?

You make an, ´OkSign appointment´ by going to your friend’s list on the yellow icon next to notifications. Then you slide to the right, on the person you want to make the appointment with. On the left side of the name, now comes a red bar where you can choose whether you want to make an I’m OkSign appointment, an SOS appointment or a LifeSign appointment. After you press OK, a request will be sent to your friend. You will be able to see your friend as “Waiting” until he or she has answered it.

Is it free to use the ‘OkSign´?

Yes, it is completely free, so it`s just getting started.

How many can I send ‘OkSign’ to?

You can send that you are OK, to anyone you want, as long as they are on your friends list and you have an ´OkSign agreement´ with them.

How often can I send that I am OK to my contact?

You can send an ´OkSign´ once an hour, to avoid people spamming each other.

My son forgot to send me that he is OK. What do I do?

You can provoke an OkSign by first pressing the ´Receive Ok Sign´ and then on the ´Reminder´, in the circle with your son’s name in it. And the App will immediately send a message to your son, that he should kindly send you an OK.

What is the ´Information´ button for, in the upper left corner?

When you click here, you get a description of the colors that the circles on your OkSign screen shows.

Can I play the Poke Game for free?

Yes, you can. You can have 3 Poke game contacts totally for free. So, it’s just getting started.

How many Poke Game contacts can I have?

You can have all the Poke Game contacts you want. The first 3 Poke Game contacts you startup are free. Afterward the person inviting for Poke Games, pays for the contact. For the recipient of the invitation, it is free. But you can buy more contacts in the shop, at any time.

I have invited a contact to play, but he has no more for free. What do I do?

If you still have a free Poke Game contact, you can easily add your friend even if he now has 4 Poke Game contacts. If you have used your 3 for free also, it is always the one who invites, who pays for extra contacts. For the recipient of the invitation, it will always be free.

What is the Hit List?

The Hitlist is where you can see, where you are located in relation to your friends, who you have played with, Locally, Nationally and Internationally.

You will receive 1 point for starting a game, once the recipient has accepted your request.
You get 3 points if you lose the game.
You get 10 points if you win the game.

What is “Auto Click”?

Tick in the box (just below your game circles). Once you have ticked the box, the game automatically clicks. You can either buy your Auto Click or watch a commercial and get 2 free Auto Clicks. They work by poke back automatic, on those you play with, a few seconds before your time expires.

What is the ´Information´ button in the upper left corner of?

When you press this button, you get a description of the colors of the circles in the game.

How do I add friends?

You add friends by tapping the small yellow icon (the person with the small plus) in the top row of your mobile phone..
Once you tap the phonebook icon, you will be able to see your contacts from your mobile phone.
Now you can search for your friends in the search box. Once you have found the name of the person you want to invite to LifeSign, swipe the name to the left until a red plus sign appears on the right side of the name. When you press plus, your contact will be sent an invitation to Download LifeSign in either the App Store or Google Play
You can also look under the tab “FRIENDS YOU DON’T KNOW” to see if your friends are already on LifeSign, and here you can also seek inspiration for new friends like you for example can invite to a Poke Game or a chat.

How do I make LifeSign, SOS and OkSign agreements with my friends?

To make agreements with your friends, go to your LifeSign friends list (and find the person you want to make an agreement with.
When you tap on the name, you will receive a small box, asking you if you want to add the person to LifeSign contact, SOS contact or I AM OK contact.
And then you just click on the agreement you want to make with the person and press “Send”. Remember that you need to be friends with them, before you can add them to your appointments. After that, just wait for your friend to accept.
When you apply for a friend, the person will appear on your friends list as ” Pending ” until your friend has either accepted or refused your request.

What are “Friends you don’t know” and how can I use it?

Friends you don’t know is a feature where you can see other users of the App, both Locally, Nationally and Internationally. Here you can seek inspiration for new friends you can invite.

How do I remove myself from the `Friends You Don’t Know` list?

You do this under “settings”. However, you will still be able to view the list and apply it to others, but they cannot see you.

How do I delete a friend I already have?

You can delete your friend by pressing the name for 3 sec.

How do I block a user?

You can block your friend by going to your LifeSign friends list and swiping left on the friend you want to block. You can unblock again in your settings.

What is “What do I have available”?

If you press the yellow icon, with the wagon at the top, you can see what you have available of e.g. SMSs, extra LifeSign contacts, etc.

What is Edit Profile?

By clicking here, you can edit your user information, such as name, email, and cell phone number.

What is “Change Password”?

If you tap here, you can change the password you created when you created your profile. Remember, it should contain the following: 6 characters, of which min. 1 capital letter, min. 1 number, and min. 1 symbol.

What is language?

If you tap here, you can change the language in your App.

What is “Don’t want friend requests from strangers?”

If you press here, you will only be able to receive friend requests in the future from people you know and you will no longer appear in the list “Friends you don’t know”.

What is “Sound ON / OFF”?

If you press here you can turn the sound ON and OFF. However, we recommend that the sound is turned on, so you can hear if a friend sends you an SOS.

What is “Mobile number to receive SOS SMS and LifeSign SMS warning”?

Here you must enter YOUR OWN mobile number so that you can receive an SMS if you have a friend who sends you an SOS.
If you have SMSs available, you will also receive an SMS if your LifeSign friend does not send you LifeSign at your agreed time.

What is “Block User”?

If you tap here, you can see the persons you have blocked. By pressing the cross, by their name, you remove the block again. However, please note that you will need to send the person in question another friend request, if you want the person on your friends list again.

What is “Terms and Conditions”?

If you tap here, you can view and read LifeSigns Terms of Use for the App. You can also read our privacy policy.

What is Download GDPR?

If you tap here, you can read the information the App has about you.

What is “Delete profile”?

If you tap here, you can delete your profile. After 48 hours, everything will be deleted from the server.

What is “Log Out”?

If you tap here, you can log out of your profile.

What is the clock icon in the bottom right corner?

It’s your notification center, where you can see all the notifications you have received, until you delete them.

What if I delete a notification?

If you delete a notification, it cannot be restored.

CHAT :

Here you can write and receive messages from all the persons you have as friends on the App. You cannot receive messages from strangers.

How do I make a purchase?

You simply tap on, what you want to buy and you will be guided further on, from there.

What is AutoClick?

Auto-clicking is something you can use in the game. For example: If you have bought 20 auto clicks, your cell phone clicks back to the person, a few seconds before the time expires, you play on without taking any action.

Why do I have to watch commercials?

You do not have to But, if you do, you get either 2 auto-clicks per commercial you watch, that you can use in the game. Or you can get 1 free SMS to use in LifeSign and SOS. That way, you do not have to make a purchase.

How do I contact LifeSign?

LifeSign can be contacted by clicking on this link and filling out the form